Refund Policy

Leonardo Interactive Pty Ltd – Refund Policy

This Refund Policy (Policy) applies to the purchase of digital goods and services from Leonardo Interactive Pty Ltd (ACN 662 209 485) (we, us or our).

Covered Products

This Policy applies to the following products and services:

  1. monthly or annual subscriptions granting access to our platform’s exclusive features and higher token allocations;
  2. direct purchases of tokens from us or one of our third-party partners; and
  3. direct purchases of other digital goods or services (e.g., wallpapers) from us or via one of our third-party partners.

Refund Eligibility

As a consumer, you will be entitled to a refund under the following circumstances:

Exclusions:

We retain the right to refuse a refund if:

Please note that this Policy complies with the primary Consumer Guarantees that are most likely to be relevant to you. We offer no protections beyond the minimum requirements under Australian Consumer Law.

We offer remedies in accordance with the Australian Consumer Law, to the extent that it applies. The Australian Consumer Law provides a set of consumer guarantees which protect consumers when they buy goods and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

Further information about the Australian Consumer Law and the Consumer Guarantees are available at the website of the Australian Competition and Consumer Commission at https://www.accc.gov.au/consumers/consumer-rights-guarantees.  

For any questions about our Policy or any refund, please contact us at:

contact@leonardo.ai